School Supports

  • Attendance counselling – trying to discover reasons behind student absenteeism and strategize possible solutions
  • Address and dialogue with students regarding any behavioural issues in the class and create a plan for the cessation of such behaviours
  • Crisis intervention and referral to supports
  • Co-ordinate team meetings with parent/ guardian, administration, support staff (social worker, child & youth care worker, attendance counsellor) when deemed appropriate
  • Liaise with community partners such as YMCA Settlement Workers, CJI Mediators, WRPS School Resource Officers and Ray of Hope counsellors
  • Liaise with outside facilities and agencies, i.e. Mosaic Counselling, K-W Counselling, CAIP, etc.

Click here to access school supports for time management, organization, self-advocacy, self-care and academics.

Community Supports

Service Contact Info Website Description
CRISIS SERVICES & MENTAL HEALTH SUPPORT
Here 24/7: Mental Health Crisis Line 1-844-437-3247 here247.ca HERE 24/7 serves as both a crisis service as well as a guide to help figure out how to get help for mental health and addictions in Waterloo-Wellington
Kids Help Phone: Text, Phone Messenger & Live Chat

Phone 1-800-668-6868

Text “Connect” to 686868

kidshelpphone.ca Connects children and youth to a trained counsellor either by phone, text, or live webchat 24-hours a day. Services are anonymous.
Black Youth Helpline 1-833-294-8650 blackyouth.ca Black Youth Helpline serves all youth and specifically responds to the need for a Black youth specific service, positioned and resourced to promote access to professional, culturally appropriate support for youth, families and schools.
Hope for Wellness Helpline 1-855-242-3310 hopeforwellness.ca Hope for Wellness Helpline is available to all Indigenous people across Canada. Experienced, culturally competent counsellors are reachable by phone and online ‘chat’ 24/7.  Telephone support is available upon request in Cree, Obibway (Anishinabemowin) and Inuktitut
Naseeha 1-866-627-3342 naseeha.org Naseeha is a mental health hotline answering calls from Muslim and non-muslims. Naseeha Mental Health provides a safe zone for youths and individuals to talk and get the help they need. They offer texting support 7 days a week.
LGBT Youthline

Phone 1-800-268-9688

Text: 647-694-4275

youthline.ca Confidential and non-judgmental peer support through telephone, text and chat services. Get in touch with a peer support volunteer from Sunday to Friday, 4:00PM to 9:30pm
Sexual Assault Support Centre

(519) 571-0121

24 Hour Crisis Line: (519) 741-8633

sascwr.org

Counselling and support services for individuals who have experienced a sexual assault or sexual exploitation.

Also offers a 24-hour support phone line

EMERGENCY FOOD OR SHELTER
SafeHaven Youth Shelter (519) 749-1450 lutherwood.ca Safe Haven Youth Services provides crisis, respite and life launch services to youth between the ages of 12 and up to their 18th birthday living in Waterloo Region.
OneROOF Youth Services

(519) 742-2788

info@oneroof.org

oneroof.org oneROOF Youth Services is committed to providing for the safety, support and overall well-being of youth who are experiencing homelessness, and youth who are at-risk of homelessness, aged 12-25, in Waterloo Region.
House of Friendship Family Outreach Program

(519) 742-8327

info@familyoutreach.ca

houseoffriendship.org The Family Outreach Program is a neighbourhood-based program funded by the Region of Waterloo that works with families with children aged 17 and under to prevent and reduce the effects of poverty and assist with basic needs

Community Supports

CRISIS SERVICES & MENTAL HEALTH SUPPORT
Here 24/7: Mental Health Crisis Line
Contact Info 1-844-437-3247
Website here247.ca
Description HERE 24/7 serves as both a crisis service as well as a guide to help figure out how to get help for mental health and addictions in Waterloo-Wellington
Kids Help Phone: Text, Phone Messenger & Live Chat
Contact Info Phone 1-800-668-6868
Text “Connect” to 686868
Website kidshelpphone.ca
Description Connects children and youth to a trained counsellor either by phone, text, or live webchat 24-hours a day. Services are anonymous.
Black Youth Helpline
Contact Info 1-833-294-8650
Website blackyouth.ca
Description Black Youth Helpline serves all youth and specifically responds to the need for a Black youth specific service, positioned and resourced to promote access to professional, culturally appropriate support for youth, families and schools.
Hope for Wellness Helpline
Contact Info 1-855-242-3310
Website hopeforwellness.ca
Description Hope for Wellness Helpline is available to all Indigenous people across Canada. Experienced, culturally competent counsellors are reachable by phone and online ‘chat’ 24/7.  Telephone support is available upon request in Cree, Obibway (Anishinabemowin) and Inuktitut
Naseeha
Contact Info 1-866-627-3342
Website naseeha.org
Description Naseeha is a mental health hotline answering calls from Muslim and non-muslims. Naseeha Mental Health provides a safe zone for youths and individuals to talk and get the help they need. They offer texting support 7 days a week.
LGBT Youthline
Contact Info Phone 1-800-268-9688
Text: 647-694-4275
Website youthline.ca
Description Confidential and non-judgmental peer support through telephone, text and chat services. Get in touch with a peer support volunteer from Sunday to Friday, 4:00PM to 9:30pm
Sexual Assault Support Centre
Contact Info (519)571-0121
24 Hour Crisis Line: (519)741-8633
Website sascwr.org
Description Counselling and support services for individuals who have experienced a sexual assault or sexual exploitation.
Also offers a 24-hour support phone line
EMERGENCY FOOD OR SHELTER
SafeHaven Youth Shelter
Contact Info (519)749-1450
Website lutherwood.ca
Description Safe Haven Youth Services provides crisis, respite and life launch services to youth between the ages of 12 and up to their 18th birthday living in Waterloo Region.
OneROOF Youth Services
Contact Info (519)742-2788
info@oneroof.org
Website oneroof.org
Description oneROOF Youth Services is committed to providing for the safety, support and overall well-being of youth who are experiencing homelessness, and youth who are at-risk of homelessness, aged 12-25, in Waterloo Region.
House of Friendship Family Outreach Program
Contact Info (519)742-8327

info@familyoutreach.ca

Website houseoffriendship.org
Description The Family Outreach Program is a neighbourhood-based program funded by the Region of Waterloo that works with families with children aged 17 and under to prevent and reduce the effects of poverty and assist with basic needs