School Supports
- Attendance counselling – trying to discover reasons behind student absenteeism and strategize possible solutions
- Address and dialogue with students regarding any behavioural issues in the class and create a plan for the cessation of such behaviours
- Crisis intervention and referral to supports
- Co-ordinate team meetings with parent/ guardian, administration, support staff (social worker, child & youth care worker, attendance counsellor) when deemed appropriate
- Liaise with community partners such as YMCA Settlement Workers, CJI Mediators, WRPS School Resource Officers and Ray of Hope counsellors
- Liaise with outside facilities and agencies, i.e. Mosaic Counselling, K-W Counselling, CAIP, etc.
Click here to access Child & Youth Worker (CYW) – supports at St. Mary’s
Click here to access school supports for time management, organization, self-advocacy, self-care and academics.
Community Supports
| Service | Contact Info | Website | Description | |
|---|---|---|---|---|
| CRISIS SERVICES & MENTAL HEALTH SUPPORT | ||||
 |
Here 24/7: Mental Health Crisis Line | 1-844-437-3247 | here247.ca | HERE 24/7 serves as both a crisis service as well as a guide to help figure out how to get help for mental health and addictions in Waterloo-Wellington |
 |
Kids Help Phone: Text, Phone Messenger & Live Chat | Phone 1-800-668-6868
Text “Connect” to 686868 |
kidshelpphone.ca | Connects children and youth to a trained counsellor either by phone, text, or live webchat 24-hours a day. Services are anonymous. |
 |
Black Youth Helpline | 1-833-294-8650 | blackyouth.ca | Black Youth Helpline serves all youth and specifically responds to the need for a Black youth specific service, positioned and resourced to promote access to professional, culturally appropriate support for youth, families and schools. |
 |
Hope for Wellness Helpline | 1-855-242-3310 | hopeforwellness.ca | Hope for Wellness Helpline is available to all Indigenous people across Canada. Experienced, culturally competent counsellors are reachable by phone and online ‘chat’ 24/7. Telephone support is available upon request in Cree, Obibway (Anishinabemowin) and Inuktitut |
 |
Naseeha | 1-866-627-3342 | naseeha.org | Naseeha is a mental health hotline answering calls from Muslim and non-muslims. Naseeha Mental Health provides a safe zone for youths and individuals to talk and get the help they need. They offer texting support 7 days a week. |
 |
LGBT Youthline | Phone 1-800-268-9688
Text: 647-694-4275 |
youthline.ca | Confidential and non-judgmental peer support through telephone, text and chat services. Get in touch with a peer support volunteer from Sunday to Friday, 4:00PM to 9:30pm |
 |
Sexual Assault Support Centre | (519) 571-0121
24 Hour Crisis Line: (519) 741-8633 |
sascwr.org | Counselling and support services for individuals who have experienced a sexual assault or sexual exploitation.
Also offers a 24-hour support phone line |
| EMERGENCY FOOD OR SHELTER | ||||
 |
SafeHaven Youth Shelter | (519) 749-1450 | lutherwood.ca | Safe Haven Youth Services provides crisis, respite and life launch services to youth between the ages of 12 and up to their 18th birthday living in Waterloo Region. |
 |
OneROOF Youth Services | (519) 742-2788 | oneroof.org | oneROOF Youth Services is committed to providing for the safety, support and overall well-being of youth who are experiencing homelessness, and youth who are at-risk of homelessness, aged 12-25, in Waterloo Region. |
 |
House of Friendship Family Outreach Program | (519) 742-8327 | houseoffriendship.org | The Family Outreach Program is a neighbourhood-based program funded by the Region of Waterloo that works with families with children aged 17 and under to prevent and reduce the effects of poverty and assist with basic needs |
Community Supports
| CRISIS SERVICES & MENTAL HEALTH SUPPORT | |
|
Here 24/7: Mental Health Crisis Line |
| Contact Info | 1-844-437-3247 |
| Website | here247.ca |
| Description | HERE 24/7 serves as both a crisis service as well as a guide to help figure out how to get help for mental health and addictions in Waterloo-Wellington |
|
Kids Help Phone: Text, Phone Messenger & Live Chat |
| Contact Info | Phone 1-800-668-6868 Text “Connect” to 686868 |
| Website | kidshelpphone.ca |
| Description | Connects children and youth to a trained counsellor either by phone, text, or live webchat 24-hours a day. Services are anonymous. |
|
Black Youth Helpline |
| Contact Info | 1-833-294-8650 |
| Website | blackyouth.ca |
| Description | Black Youth Helpline serves all youth and specifically responds to the need for a Black youth specific service, positioned and resourced to promote access to professional, culturally appropriate support for youth, families and schools. |
|
Hope for Wellness Helpline |
| Contact Info | 1-855-242-3310 |
| Website | hopeforwellness.ca |
| Description | Hope for Wellness Helpline is available to all Indigenous people across Canada. Experienced, culturally competent counsellors are reachable by phone and online ‘chat’ 24/7. Telephone support is available upon request in Cree, Obibway (Anishinabemowin) and Inuktitut |
|
Naseeha |
| Contact Info | 1-866-627-3342 |
| Website | naseeha.org |
| Description | Naseeha is a mental health hotline answering calls from Muslim and non-muslims. Naseeha Mental Health provides a safe zone for youths and individuals to talk and get the help they need. They offer texting support 7 days a week. |
|
LGBT Youthline |
| Contact Info | Phone 1-800-268-9688 Text: 647-694-4275 |
| Website | youthline.ca |
| Description | Confidential and non-judgmental peer support through telephone, text and chat services. Get in touch with a peer support volunteer from Sunday to Friday, 4:00PM to 9:30pm |
|
Sexual Assault Support Centre |
| Contact Info | (519)571-0121 24 Hour Crisis Line: (519)741-8633 |
| Website | sascwr.org |
| Description | Counselling and support services for individuals who have experienced a sexual assault or sexual exploitation. Also offers a 24-hour support phone line |
| EMERGENCY FOOD OR SHELTER | |
|
SafeHaven Youth Shelter |
| Contact Info | (519)749-1450 |
| Website | lutherwood.ca |
| Description | Safe Haven Youth Services provides crisis, respite and life launch services to youth between the ages of 12 and up to their 18th birthday living in Waterloo Region. |
|
OneROOF Youth Services |
| Contact Info | (519)742-2788 info@oneroof.org |
| Website | oneroof.org |
| Description | oneROOF Youth Services is committed to providing for the safety, support and overall well-being of youth who are experiencing homelessness, and youth who are at-risk of homelessness, aged 12-25, in Waterloo Region. |
|
House of Friendship Family Outreach Program |
| Contact Info | (519)742-8327 |
| Website | houseoffriendship.org |
| Description | The Family Outreach Program is a neighbourhood-based program funded by the Region of Waterloo that works with families with children aged 17 and under to prevent and reduce the effects of poverty and assist with basic needs |
